XHELI.com
accepts Discover, American
Express, Visa, and MasterCard as payment on orders to anywhere within the United
States, and throughout the world. For orders with separate billing and shipping addresses we reserve the
right to verify the order via telephone before shipment. We understand this may
be an inconvenience in some cases; however it is necessary to help prevent
against credit card fraud and also to prevent hackers from obtaining your number. If the billing/shipping address does not match
the address on file
with the financial institution or if authorization is not given for any reason,
we reserve the right to cancel the order without notification. We cannot work
out credit card problems with your financial institution; you must settle
problems with them and reorder once the problem is resolved.
Orders will take about one to two
business days for us to process. Weekends and federal holidays do not
count as business days. All orders we process and ship out will have
tracking number(s). We will email you the tracking number(s) once we ship
your order. Please check your email or your spam folder if you have not
received the tracking number within 3 business days. Most email to AOL
email addresses will be in the spam folder. Please check. You can
always call us at 626-968-9860 Monday to Friday 12pm to 7pm Pacific Standard
Time, or email us at sales@xheli.com
Or better yet, try our live chat above this page to solve any issue you have
with your order.
COD
Sorry, no CODs.
INTERNATIONAL ORDERS
Any
international orders leaving the country
go via USPS and we will email you the tracking number. Tracking number can
be tracked here. While we
make every attempt to get orders through customs the responsibility lies with
the customer and XHELI.com Inc. will not be held
responsible for tax and duty.
TAX
Customers will be
responsible for applicable taxes. Only CA residents must pay sales tax of
8.25%. Amount of duty fee vary for Europe and Asia, and XHELI.com will provide
the necessary documentation to minimize hassle and unnecessary surcharges.
SHIPPING
XHELI.com Inc.
uses UPS as our primary shipper. UPS can not ship to a Post Office Box. If you
receive mail at a Post Office Box please provide your physical street address in
the Shipping Address area. Not doing so can result in delaying the order from
shipping out or cancellation.
All orders to Alaska, Puerto Rico and Hawaii must be shipped
by USPS. Please select the USPS shipping method upon checkout.
PREPAID/ MAIL ORDER
For customers who wish to place an order with check or money order, please add
the items to cart, and go checkout. Print the page with the total
including shipping charge. Make a check/money order payable to Xheli Inc.
Our address is 13240 Amar Rd, City of Industry, CA 91746
WARRANTY
All products come with a manufacturer
warranty of 30 days unless otherwise stated. If an item breaks or malfunctions
under normal use you may request an RMA number within 30 days
of delivery and return the item with given RMA number for repair or replacement. The
warranty is void if the item is altered or abused (Examples: altering or
removing the helicopter parts, disassembling, dropping or mishandling
the product).
If you take your helicopter apart the warranty is void! DO NOT take
the helicopter apart or try to fix your helicopter unless under instruction from our service
department.
Damage sustained during use in “flying” is not covered
under warranty. In other words if you bought a car that was under warranty and
ran it into a pole the dealership isn’t going to fix your car due to your
negligence; so if a helicopter is dropped or hit against a tree the manufacturer will
not pay for a replacement RC helicopter.
Some items will need to be returned to the importer or
manufacturer for repair or replacement. We do not issue prepaid shipping labels.
The customer is responsible for shipping the product back to us.
Why do I have to pay for shipping to send back a broken item?
All returns need to be evaluated by a Certified RC Helicopter Technician. If after the evaluation it is
determined that the item in question has a manufacturers defect, in most cases
you will be compensated for the return shipping.
XHELI.com makes every effort to
be as reasonable as possible. For example if you have done something to your
helicopter
so that it is no longer covered under warranty please just tell us the truth and
we will do our best to help you. Our RC helicopters
go through an extensive amount of quality control and they won't simply not
function
out of the box. Please be as accurate as possible when explaining how your RC helicopter broke.
PRICE
PROTECTION
RETURNS
Our return / exchange policy is very simple. If the item we sent you
is defective when you received the shipment from us (NOT AFTER USE), you can
report to us by email for return / exchange / refund arrangement.
Request(s) for return or exchange and report(s) of missing or damaged part(s)
must be received within 7 days of your receipt of merchandise(s). We reserve
the rights to entertain requests received thereafter.
All returns are subjected to a 15% restocking fee. There is no return once
the merchandise box is opened. Exchange is possible only if the merchandise is
found to be genuinely defective at the point of receipt.
Items returned must be in as-new conditions with the packing slips, manuals,
accessories and all other items intact in original packaging. Returned
merchandise must be received from our customer before we will process and ship
out any replacement or refund. All merchandise should be returned to us by shipping
carriers with safe method which provides proof of shipment (just in case your
item does not reach us. so you can check with your local shipping carrier.) We
will not responsible for the lost of returned merchandise in shipping.
Shipping and handling charges for all orders are non-refundable, as we have
paid the Post Office to send the shipment and the Post Office will NOT refund
the postage cost back to us after they processed the shipment. Customer will be
responsible for the return shipping cost to send return back to us. For returned
merchandise that is found to be genuinely defective, we ship out replacement for
free (we pay for the replacement shipping cost) and will not charge additional
shipping and handling fees.
We reserve the right to return merchandise to its customer and not refund
money, if we in our opinion deem that the merchandise has been used, crashed,
abused, misused or modified in any form, or has been damaged by water, dust, or
other contaminants.
*** All items are tested 3 times to make sure
they are working properly before we ship them to our customers.
*** Please inspect the product when you received
the shipment, identified any issue and report to us BEFORE you try to fly / use
it. Please also check over the product (especially the helicopters and air
planes) and make sure they are all good every time before use (or taking to the
air).
*** Return / exchange / refund is not allowed if
the item has been used or flew. Please understand that RC helicopters and
airplanes can crash if mistake made or you do not know how to fly, any kind of
crash or hard landing may caused damage(s) to the helicopter or plane. We have
no control over your flying skill, behavior or the conditions you have chosen to
fly in. We tested all products before shipment as we stated above, if you have
any problem with the aircraft or other product(s) you ordered from us, please
report it at the time when you received the shipment (not after use please). If
you used / flew the product, or crashed product, no matter what the reason. We
are sorry but we can not be responsible for your crash or use.
*** These terms applied to all sales made from our
website, email, or fax. If you do not agree our terms, please do not make the
order.
We reserves the right to amend this policy without further notification(s).
