- Master Card
- American Express
- Wire Transfer
- Personal Check or Money Order
Note: When paying by Wire Transfer, Personal Check, or Money Order; please call or email us for instructions. Personal checks will at least 5 business days to process and must be cleared before your order can be shipped
Order by Fax
If you have any concerns regarding orders or placing an order via the internet, please fax us at 562-801-9830.
XHeli.com offers international shipping to most of the countries
worldwide (listed in the shipping calculator at “checkout”). Some items
based on size will not be accepted for international shipment. We will
cancel all non-shippable orders and notify the customer via e-mail. Please
feel free to contact us through our
Online Support Dept. Our sales representatives will help you complete the shopping.
For fraud prevention purposes, XHeli.com reserves the right to verify orders through a variety of means which might include phone verification, requests for copies of front and back of credit card and driver’s license.
XHeli.com reserves the right to cancel your order and void/credit the corresponding credit card charge if we are not satisfied with the authenticity of the order. Use of fraudulence credit cards will be prosecuted, and your info will be forwarded to the FBI for investigation.
You may change or cancel your order only if it has not been processed for packaging and shipment. Once your order has been packed and shipped, we cannot make any changes.
To make changes to your order please contact our Customer Service Department at:
Line 1: 562-949-9860
Online Support Dept
Price & Terms
Price, specification, and terms are subject to change without notice. The use of any discount offers such as coupon codes only apply to products and do not include or apply to sales tax and shipping fees. We are not responsible for typography or photography errors. Shipping charges are non-refundable and customer pays return shipping on all services. We reserve the rights to refuse service to anyone.
You can expect your order to be processed within 1 to 2 business days (Monday - Friday, 12:00AM - 5:00PM PST), provided the items are in stock and there are no problems with the payment verification. We do not guarantee same day shipping. Orders will not be processed on weekends and holidays.
Backorders / Preorders
All items are shipped from our facilities once order processing and packaging is completed; this would take usually one to two business days.
XHeli.com standard shipping methods are FedEx, UPS, DHL, and Postal Service. Expected delivery time is approximately 3 to 7 business days once order is processed, unless otherwise noted.
We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Your credit card will be charged only when your order is processed.
Orders containing combinations of pre-order items and in stock merchandise will be broken into separate shipments, yet are under the same order and transaction. Each of the separate orders will ship as soon as the merchandise becomes available. Shipping charges will apply to each of the orders independently.
From time to time, XHeli.com will offer special promotional items with preorder/backorder. Due to limited availability, these promotions can only be offered while supplies last.
Provided the shipping method that you selected for shipping your order, we will send an e-mail registered to the order (provided the email address submitted with the order is accurate) with a UPS or USPS tracking number and delivery address information soon as your package has began the shipping process.
Shipping to a Third-Party Address
If the alternate shipping address is on file with the bank that issued the credit card, the order processing will not be delayed. Please have the alternate shipping address on file in the notes or memo section of your credit card account. If the alternate shipping address is not on file with the bank that issued the credit card, order processing may be delayed due to additional verification information needed to ensure that the credit card is not being used in fraudulent conditions. We take this measure to protect our customers and ourselves from credit card fraud.
For fraud prevention purposes, XHeli.com reserves the right to verify orders through a variety of means which might include phone verification, requests for copies of front and back of credit card and drivers license.
XHeli.com reserves the right to cancel your order and void/credit the corresponding credit card charge if we are not satisfied as to the authenticity of the order. Use of fraudulence credit cards will be prosecuted, and your info will be forwarded to the FBI for investigation.
Military Discounts and APO
We do offer military discounts. If you send in your military ID with your order number (after placing the order), we will apply a military discount of 10%. We do allow for APO shipping, yet we do not allow for orders over $150 to be shipped to APO addresses. Due to insurance issues, the maximum amount allowed
on APO order is $150. We will cancel any orders that reach over the $150 limit and
will notify you via e-mail. Please feel free to contact our customer service line for any other questions.
Shipping Damage Portion
In the event that something happens to your order throughout the shipping process, we possess the resources to have the issue taken care of for you. If your package arrives damaged due to shipping, we are able to contact UPS and file a damage claim. If the order is lost during shipment, we are able to file a similar claim, a lost package claim.
XHeli will contact UPS for our customers and handle
everything. Please understand, we must wait for the claim to be finalized
by UPS before we can take any further action. We understand the importance
of our customers receiving their orders in a timely and safe manner. We
will do everything we can to stress the importance and urgency of having
all claims done as quickly as possible when dealing with UPS.
XHeli reserves the right to amend this policy without further notification(s).