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If the phone is too busy at the time of your call, please direct
your inquiry to our email address at
Emails are usually replied within 24 hours by one of our support
staffs or the webmaster of this website.
Return / Exchange Policy:
Request(s) for return or exchange and report(s) of missing or damaged part(s) must be received within 7 days of your receipt of merchandise(s). We reserves the rights to entertain requests received thereafter.
All returns are subjected to a 15% restocking fee. There is no return once the merchandise box is opened. Exchange is possible only if the merchandise is found to be genuinely defective at the point of receipt.
Items returned must be in as-new conditions with the packing slips, manuals, accessories and all other items intact in original packaging. Returned merchandise must be received from our customer before we will process and ship out any replacement. All merchandise should be returned to us by shipping carriers with safe method which provides proof of shipment (just in case your item does not reach us. so you can check with your local shipping carrier.) We will not responsible for the lost of returned merchandise in shipping.
Shipping and handling charges for all orders are non-refundable, as we have paid the Post Office to send the shipment and the Post Office will NOT refund the postage cost back to us after they processed the shipment. Customer will be responsible for the return shipping cost to send return back to us. For returned merchandise that is found to be genuinely defective, we ship out replacement for free (we pay for the replacement shipping cost) and will not charge additional shipping and handling fees.
We reserves the right to return merchandise to its customer and not refund money, if we in our opinion deem that the merchandise has been used, crashed, abused, misused or modified in any form, or has been damaged by water, dust, or other contaminants.
*** All items are tested to make sure they are working properly before we ship them to our customers.
*** If you used / flew the product, or crashed product, no matter what the reason. We are sorry but we can not be responsible for your crash or use.
Xheli Inc will not be
responsible for incidental or consequential damages including bodily
injuries and property damages arising from the use of any product(s)
that it sells. Xheli Inc reserves the right to refuse service to
Remote controlled products and accessories can be very dangerous.
Please read the operating manual before use. We have no
control over the correct use, installation, application, or
maintenance of our products, no liability shall be assumed nor
accepted for any damages, losses or costs resulting from the use of
the products. Any claims arising from the operating, failure or
malfunctioning etc. will be denied. We assume no liability for
personal injuries, property damages or consequential damages
resulting from our products.
We reserves the right to amend this policy without further notification(s).
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