Return / Exchange Policy
We will accept merchandise for return that was purchased from XHeli.com within 30 days of receiving the item. All returns must be accompanied by an RMA number. To obtain an RMA number, please contact us via phone 562-949-9860 or through Online Support Dept. Return shipping is the responsibility of the customer. We recommend that you obtain a tracking number for the return and purchase insurance through carrier. We do not accept responsibility for lost packages. We do not reimburse return shipping costs or refund shipping costs. The merchandise must be in new and unused condition within its original packaging. All returned items are subject of 15% restocking fee.
Our return and exchange policy is very simple. If the item we sent you is defective when you received the shipment from us (NOT AFTER USE), you can report to us by email for the options to return, exchange, or require a refund. Request(s) for return or exchange and report(s) of missing or damaged part(s) must be requested within 30 days of receiving your merchandise(s). We are subject to only one return per item. We reserve the rights to entertain requests received thereafter. There is no return once the merchandise box has been tampered or thrown away. Exchange is possible only if the merchandise is found to be genuinely defective at the point of receiving the item.
Items returned must be in as-new conditions with the packing slips, manuals, accessories and all other items intact in the original packaging. We will not accept items that have been glued, adjusted, or tampered with from its original form upon arrival. Returned merchandise must be received by us first before we will process and ship out any replacement products or refund the customer. We suggest using a reputable shipping carrier that provides proof of shipment along with tracking information. In the event that a returned package does not make it back to us, we cannot be held responsible for the loss of merchandise throughout the process.
Shipping and handling charges for all orders are non-refundable; because we have paid the shipment organization to send the shipment and they will NOT refund the postage cost back to us after the delivery has been processed. Customer will be responsible for the return shipping cost to send a product back to our facility. For returned merchandise that is found to be genuinely defective, we will ship out replacement for free (we pay for the replacement shipping cost) and will not charge additional shipping and handling fees.
We reserve the right to exchange, replace, or refund merchandise to its customer and not refund money if we deem that the merchandise has been used, crashed, abused, misused or modified in any form, or has been damaged by water, dust, or other contaminants.
*** Please inspect the product upon receiving the shipment. Identify any issues and report it to us BEFORE you try to fly or use the product. Please also check over the product (especially the helicopters and air planes) and make sure they are in proper condition before use (or taking to the air).
*** Returns, exchanges, and refunds are not allowed if the item has been used or flown. Please understand that RC helicopters and airplanes can crash if a mistake is made or you do not know how to fly. Any kind of crash or hard landing may cause damage(s) to the helicopter or plane. We have no control over your flying skill, behavior, or the conditions you have chosen to fly in.
*** If you used, flew, or crashed product, no matter what the reason, we cannot be responsible for your crash or use. XHeli will not be responsible for incidental or consequential damages including bodily injuries and property damages arising from the use of any product(s) sold. XHeli.com reserves the right to refuse service to anyone. Remote controlled products and accessories can be very dangerous. Please read the operating manual before use. We have no control over the correct use, installation, application, or maintenance of our products, no liability shall be assumed nor accepted for any damages, losses or costs resulting from the use of the products. Any claims arising from the operation, failure, or malfunctioning of the products will be denied.
*** These terms applied to all sales made from our website through emails, phone calls, and faxes. If you do not agree to our terms, please do not make the order.